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| GiftsbyCinnamon.net | Customer Service: 1-210-592-6443 | Monday - Friday, 8:00am - 6:00pm CST © Copyright GiftsbyCinnamon.net 2003-2008 All Rights Reserved |
| Home | Contact Info | Shipping & Handling | Returns | Privacy | Tracking |
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| CUSTOMER SERVICE: When am I able to reach someone with questions concerning my Order? Our Consultants are happy to help you with all of your needs, between the hours of 8:00 a.m. - 6:00 p.m. (CST), Monday through Friday at 210-592-6443, Or, you can contact us at: GiftsbyCinnamon@yahoo.com We will respond to your e-mail the same business day! Can I place an order over the phone? Yes, please feel free to pick up the phone and talk with one of our experts! Call us at, 210-592-6443, between the hours of 8:00 a.m. - 6:00 p.m. (CST), Monday through Friday. May I contact you by e-mail? Yes, we would love to hear from you. Contact us at: GiftsbyCinnamon@yahoo.com We will respond to your e-mail the same business day! Do you have a 'walk-in' store? We are an Internet-based stationer. We believe our site provides a clear visual of each item available. However In order to maintain this high standard, our Consultants review every item before it is shipped to you. How do I place an order online? You may place an order at any time day or night through our site. After selecting the gift item that you wish to purchase - click the Back to Shopping button. If you are finished selecting items, Click the Check out button. Next, you will be directed to the shopping cart, where you can see everything in your cart, and make any final changes. You can review your total order for accuracy and make any final changes. This is also your last opportunity to add or remove items, or alter quantities before Check Out. (You may also view the Shopping cart at any time by simply clicking on the Shopping Cart image at the bottom of the screen.) You will then proceed to the Checkout area. This is where you enter your billing and contact information. First, you will be asked to enter billing address. If this is not the same address the shipment will be sent to, you will have an opportunity to add another address to ship to. (Our multiple ship-to capability offers a way to send Gift Items to several different addresses, whether you're sending the same to everybody or something different to each address.) Next, specify your preferred shipping method. Continuing in the Checkout process, review your order and enter your credit card information. (We do not store credit card numbers - see our Privacy & Security policy.) Complete the order by clicking the Place Order button. If you need assistance with the order, please call us at 210-592-6443 between 8:00 a.m. - 6:00 p.m. (CST), Monday through Friday and one of our consultants will be delighted to assist you with your online order. Do you offer a discount for large quantity orders? In most cases, the price per item will decrease as the quantity increases. However, please contact us regarding a specific brand or quantity. Will sales tax, use tax or duty be added to my purchase? Because of our location, all orders placed within the United States and its territories are exempt from sales tax and duties except California. Do you ship overseas? If you are interested in placing an order and having it shipped outside of the continental United States please call our Customer Service department for shipping rates. The department is open from 8:00 a.m. - 6:00 p.m. (CST), Monday through Friday. Or send an e-mail to GiftsbyCinnamon@yahoo.com with your request for shipping information. Please be sure to include a complete shipping address, the product number and quantity of the item(s) you are interested in purchasing. How long does it take to receive my order? Most customers receive their orders 7-10 business days from the date the order is placed. Please refer to the Delivery time information posted with each order. How do I check the status of my order? Upon placing your order, you will receive an automatic order confirmation via e-mail. You will also receive an e-mail confirmation when your order ships. If you need additional information about your order, you may contact us at GiftsbyCinnamon@yahoo.com PAYMENT INFORMATION: What forms of payment do you accept? We accept Paypal, Visa, MasterCard, American Express, To send a check or money order, please email me at GiftsbyCinnamon@yahoo.com When will I be billed for my order? Your order will be billed to your credit card account when you complete the "checkout" section of the web site. Since every order is customized, GiftsbyCinnamon.net will charge your credit card as soon as the printing process begins. If additions or credits are necessary, we will adjust your order appropriately. |